Direct Debit Refund. If a Direct Debit payment has been taken in error you will be entitled to a full and immediate refund from your bank. Under the Direct Debit Guarantee the Service User must agree to the Indemnity Claim process.
The Indemnity Claim is an essential part of the Direct Debit Scheme and one of the key aspects that differentiate Direct Debits from other forms of payment. This Guarantee is unlimited in time and amount so a Payer can. Debtors can refuse or refund a SEPA direct debit through Access Online.
If you wish to request a refund please provide us with up to date meter readings by using the button below so we can check if your account is eligible for a refund.
The transaction will be processed and their account credited normally the same day. Debtors can refuse or refund a SEPA direct debit through Access Online. Authorised Refund This request can only be processed if received up to and including 8 weeks of the Direct Debit payment date or If your request is a Business to Business refund with a debit date after the 1st Feb 2016 this is now an authorised refund. You can request a refund anytime up to 60 days from the date the Direct Debit appeared on your personal balance.